Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping & Package Liability

For the protection of your order, we strongly recommend selecting FedEx shipping at checkout. Orders shipped through FedEx include the additional shipping protections and delivery requirements specified at the time of purchase.

Orders shipped using USPS or any shipping method other than our designated FedEx shipping option are not insured by Cali Jewelers. By selecting an uninsured shipping method, the customer acknowledges and accepts responsibility for the package once it has been tendered to the shipping carrier.

Cali Jewelers is not responsible for packages that are lost, stolen, missing, tampered with, misdelivered, or damaged while in transit or after delivery when an uninsured shipping method is selected.

For orders shipped via USPS, any loss, theft, damage, delivery issue, or suspected package tampering must be reported directly to USPS, and the customer will be responsible for initiating and pursuing any applicable inquiry or claim with USPS.

Once tracking confirms that an order has been accepted by the carrier, Cali Jewelers cannot guarantee the handling, security, or delivery of packages shipped using an uninsured service and will not be responsible for replacing or refunding merchandise due to carrier-related loss, theft, damage, or tampering, to the fullest extent permitted by applicable law.

By completing your purchase and selecting your preferred shipping method, you acknowledge and agree to these terms.

Rates

FedEx Overnight Insured- overnight $75 

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@caligrillz.com with your name and order number, and we will look into it for you.

You also have the option to check on the status of your order through the “Track My Order” link in the menu bar. 

Refunds, Returns, and Exchanges 

NO refunds and NO exchanges. These items are made to order and custom to the order.  

Customers are required to return their molds to us in an orderly time frame in order for us to complete the final order. In the event that the customer chooses to not do so and attempts to place a chargeback- the merchant is not responsible and the customer will not be refunded. The customer is agreeing to purchasing a custom item and therefore we will need their custom molds in order to fulfill the final order.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@caligrillz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@caligrillz.com.