Shipping Policy
Order processing, production and delivery
Order processing is separate from making and delivering your custom piece. Custom grillz production begins after we receive usable molds and the information needed for your order. Shipping your kit, returning your impression, producing your grillz and shipping the finished piece are separate stages.
See our ordering FAQs for production estimates, and contact us before ordering if you have a deadline. Expedited shipping changes carrier transit time; it does not shorten custom production unless separately confirmed by our team.
Houston showroom: display models made to order
Our Houston showroom at 7500 Bellaire Blvd, Suite 421 displays solid gold and diamond grillz models. Finished grillz are custom made to order; display samples are not ready-made grillz for immediate purchase.
For non-diamond grillz ordered in our Houston showroom, in-store impressions cost $11 per mold in addition to the grillz price: $11 for one mold or $22 for two. In-store impressions are included in the listed price of diamond grillz. These fees apply to showroom impressions; online mold-kit options are shown on each product page.
For orders placed in our Houston store, the estimated time from your in-store order and usable impressions to delivery of your finished grillz is 5–7 business days. We confirm your design and delivery arrangements when you order. This in-store estimate does not apply to remote orders that require a mailed mold kit and returned impressions.
Applicable shipping services and charges are listed below. Contact support@caligrillz.com if you need help planning a showroom visit or have a delivery deadline.
Shipping & Package Liability
For the protection of your order, we strongly recommend selecting FedEx shipping at checkout. Orders shipped through FedEx include the additional shipping protections and delivery requirements specified at the time of purchase.
Orders shipped using USPS or any shipping method other than our designated FedEx shipping option are not insured by Cali Jewelers. By selecting an uninsured shipping method, the customer acknowledges and accepts responsibility for the package once it has been tendered to the shipping carrier.
Cali Jewelers is not responsible for packages that are lost, stolen, missing, tampered with, misdelivered, or damaged while in transit or after delivery when an uninsured shipping method is selected.
For orders shipped via USPS, any loss, theft, damage, delivery issue, or suspected package tampering must be reported directly to USPS, and the customer will be responsible for initiating and pursuing any applicable inquiry or claim with USPS.
Once tracking confirms that an order has been accepted by the carrier, Cali Jewelers cannot guarantee the handling, security, or delivery of packages shipped using an uninsured service and will not be responsible for replacing or refunding merchandise due to carrier-related loss, theft, damage, or tampering, to the fullest extent permitted by applicable law.
By completing your purchase and selecting your preferred shipping method, you acknowledge and agree to these terms.
Shipping options and rates
Rates below are in USD. The shipping options and final rates available for your destination and order are shown at checkout. Carrier transit estimates begin after dispatch and exclude custom production time.
United States
| Shipping option | Carrier transit after dispatch | Price |
|---|---|---|
| Standard shipping | 7–10 business days | $10 |
| Priority Mail | 2–3 business days | $25 |
| Priority Mail Express | 1 business day | $75 |
| FedEx Overnight shipping | Overnight | $100 |
| Free Standard Shipping | Standard service | Free for eligible orders of $200 or more |
| Free Overnight shipping | Overnight | Free for eligible orders of $3,000 or more |
International destinations
International transit depends on the destination and service. Domestic delivery estimates do not apply to international shipments.
| Shipping option | Price |
|---|---|
| Standard International Shipping | $10 |
| Priority International Shipping | $25 |
| Express International Shipping | $75 |
| FedEx International Shipping | $100 |
| Free Standard International Shipping | Free for eligible orders of $200 or more |
| Free Expedited International Shipping | Free for eligible orders of $3,000 or more |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@caligrillz.com with your name and order number, and we will look into it for you.
Returns, fit help and delayed molds
Custom orders are final sale for change-of-mind returns. If your grillz do not fit correctly, contact us within 7 days of delivery for free refit work; you pay shipping. Additional charges may apply when an order is delayed beyond 90 days because we are waiting for usable molds or required information from you. We explain any revised price and request written approval before proceeding.
Read our full return and refit policy, including damaged or incorrect items and customer-delay terms. Your statutory rights are unaffected.
For help, email support@caligrillz.com with your order number.