Refund policy

Custom orders are final sale

Custom grillz and custom jewelry are made for you. We do not accept change-of-mind returns, exchanges or refunds on custom orders. Please review your design, metal, tooth count and other selections before purchasing. Contact us at support@caligrillz.com if you need help.

Fit help: contact us within 7 days

If your grillz do not fit correctly, contact us within 7 days of delivery with your order number and a description of the issue to receive a free refit. We cover the refit work; you are responsible for shipping costs. Contact us for instructions before returning your grillz or sending a new impression. Do not attempt to adjust the piece yourself.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if it is damaged, defective or incorrect so we can assess the issue and arrange the appropriate resolution. The 7-day refit service does not limit any rights or remedies required by law.

Customer delays beyond 90 days

Please return usable molds and provide any required information promptly so we can complete your custom order. If your order is delayed beyond 90 days from purchase because we have not received these from you, an additional charge may apply based on current material costs and pricing. We will explain any revised price and obtain your written approval before charging you or proceeding at the higher price. This applies only to customer-caused delays, not delays caused by Cali Grillz.

Additional custom work and repairs

If your impression shows that your piece requires additional material or work beyond the selected configuration, we will explain the proposed additional charge and request your approval before proceeding. Repairs outside the free-refit service may carry a charge; contact us for an assessment.

This policy does not limit rights or remedies required by applicable law.